Privacy Policy

Intellectual Property & Non-Reproduction Clause

All content and materials contained in this document—including, but not limited to, text, graphics, logos, images, charts, and formatting—are the exclusive intellectual property of BigT Computer Services and are protected by applicable copyright and intellectual property laws. You are permitted to print or download a copy of this document for your personal, non-commercial reference and internal use only. Any reproduction, modification, distribution, transmission, public display, or creation of derivative works of any part of this document without the prior written consent of BigT Computer Services is strictly prohibited. Unauthorized use or reproduction of this document or any portion thereof may result in legal action and the enforcement of our intellectual property rights.

Example: A customer or partner may keep a printed copy of this document for internal reference but may not post its contents on a publicly accessible website or distribute it as part of commercial materials without express written permission from BigT Computer Services.

BigT Computer Services – Privacy Policy & Liability Disclaimer

Effective Date: [Insert Date]

Last Updated: [Insert Date]

1. Introduction

Welcome to BigT Computer Services ("BigT," "we," "us," or "our"). We are committed to ensuring the privacy, security, and protection of customer data while delivering reliable IT support and technical assistance.

This Privacy Policy outlines:
✔ How we collect, process, and secure customer data
✔ Customer rights under GDPR and other applicable laws
✔ Our legal disclaimers and limitations of liability
✔ Cybersecurity measures to protect customer information

💡 Important Notice: By engaging our services, you confirm that you have read and agreed to the terms outlined in this Privacy Policy. If you do not agree, please do not proceed with requesting services from BigT.

2. Legal Basis for Data Processing (GDPR Compliance)

BigT Computer Services processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable local data privacy laws. We only collect and process data when legally permitted, based on the following principles:

✔ Contractual Necessity – Data processing is required to provide IT services, including troubleshooting, device repairs, and remote assistance.
✔ Legitimate Interests – Essential service records are maintained to enhance customer experience and support efficiency.
✔ Consent – Certain operations (such as marketing communication) require explicit customer consent, which can be withdrawn at any time.
✔ Legal Obligations – We retain financial transaction records for compliance with tax laws and business regulations.

🚫 We do NOT process personal data beyond what is required for service provision. We do NOT sell, rent, or trade customer data under ANY circumstances.

3. Information We Collect & Use

BigT Computer Services collects only the necessary data required for troubleshooting, IT repairs, and customer service requests.

✅ Basic Customer Information:

Full name
Contact details (phone number, email address)
Company name (if applicable)

✅ Technical Information for Service Requests:

Description of the issue
Device specifications (Windows version, installed programs, hardware details)
IT service history

✅ Billing & Payment Information:

Invoice records related to services rendered
🚫 We do NOT store customer credit card details—payments are securely processed via Stripe, PayPal, or bank transfer.

✅ Data Recovery Requests (if applicable):

Customers requesting data recovery may need to provide details on lost or corrupted files.
🚫 Recovered data is permanently deleted upon service completion unless the customer requests retention for a specific timeframe.

🚫 We do NOT collect:
✖ Personal browsing history, passwords, or unrelated personal files unless explicitly shared for recovery.
✖ GPS location tracking, social media activity, or biometric data.

💡 Customers must ensure they do not share unnecessary private files during IT service requests. BigT Computer Services is NOT responsible for customer data outside our service scope.

4. Customer Liability Waiver & Disclaimers

General Liability Limitation:

📌 BigT Computer Services provides best-effort technical support and follows industry standards to ensure quality IT services. However, due to inherent risks in computing, customers acknowledge that BigT does not guarantee absolute security, data integrity, or uninterrupted system functionality.

🚫 BigT Computer Services is NOT liable for:
✔ Loss of customer data outside our data recovery service scope.
✔ Security breaches caused by pre-existing malware, outdated software, or vulnerabilities in customer devices.
✔ System crashes, failures, or unintended consequences resulting from third-party software installations beyond our recommendations.
✔ External cyber threats, hacking attempts, phishing attacks, or security issues outside our control.

💡 Customers are responsible for maintaining independent backups and cybersecurity measures to protect their data.

Third-Party Software & Hardware Disclaimer

✔ BigT Computer Services assists with installing or configuring third-party software/hardware but does not guarantee compatibility, performance, or security.
✔ Customers must read and agree to vendor terms and conditions before using third-party applications recommended during IT services.
✔ Any issues arising from software defects, security loopholes, or hardware malfunctions are the sole responsibility of the manufacturer or vendor.

🚫 BigT Computer Services is NOT responsible for errors, malfunctions, or security risks associated with third-party software or hardware installations beyond our direct involvement.

Remote Assistance Disclaimer

✔ Remote troubleshooting services (via TeamViewer, AnyDesk, or Microsoft Remote Desktop) are performed only with explicit customer authorization.
✔ Customers must manually grant remote access before assistance begins and must close the session after service completion to ensure security.

🚫 BigT Computer Services is NOT liable for unauthorized system access, external cyber threats, or security vulnerabilities pre-existing in customer devices.

Data Recovery Limitations & Risks

✔ Data recovery services operate on a best-effort basis; recovery success depends on the condition of storage media and file integrity.
✔ Customers acknowledge that data recovery does not guarantee complete restoration and may result in partial or corrupted file retrieval.

🚫 BigT Computer Services is NOT responsible for permanent data loss, unreadable file formats, or missing files due to severe storage damage. Customers should maintain separate backups before requesting data recovery.

5. Customer Rights & GDPR Compliance

BigT Computer Services ensures compliance with GDPR by recognizing the following customer rights:

✔ Right to Access – Customers can request a copy of their stored personal data.
✔ Right to Rectification – Customers can request corrections for inaccurate or outdated data.
✔ Right to Erasure ("Right to Be Forgotten") – Customers can request the deletion of their data after service termination (excluding legally required transaction records).
✔ Right to Restrict Processing – Customers can limit how their data is processed.
✔ Right to Data Portability – Customers can request a copy of their data for use with another service provider.
✔ Right to Object – Customers can refuse data processing beyond necessary IT support.

📩 To exercise any of these rights, contact us at [Your Email].

6. Updates & Policy Changes

BigT Computer Services reserves the right to modify this Privacy Policy as needed to comply with legal regulations, security updates, or business improvements.

✔ Policy updates will be published on our website.
✔ Customers are responsible for reviewing changes periodically.
✔ Continued use of BigT services implies acceptance of updated terms.

🔹 Simple, Secure, Reliable – That’s BigT.

📞 Questions? Contact Us Anytime!
🌐 Website: https://bigtcomputerservic.wixsite.com/bigt
📧 Email: bigtcomputerservices@outlook.com
📍 Location: Hanoi, Vietnam